Provide client engineering support for an enterprise PC environment comprised of primarily Microsoft Windows PCs and a growing number of Apple Macintosh PCs.
Desired Candidate Profile
Overall, 8-10 yrs of experience
Develop, integrate, and maintain Core Images for Windows and Macintosh PCs and virtual desktops that are compliant with Blue Shield configuration and security policies.
Ensure Core Images for Windows and Macintosh PCs / virtual desktops are updated with approved patches as required by Blue Shield policies.
Integrate and configure Core Device Software with standard PC Application Software to create Core Images for Windows and Macintosh PCs / virtual desktops.
Troubleshoot and Resolve L2/L3 Windows and Macintosh PCs / virtual desktops Incidents and Problems.
Support and Troubleshoot print queue Incidents for enterprise printers such as Canon MFDs.
Create, deploy, and manage Active Directory Group Policy Objects (GPO) and GPO templates
Research and recommend updates to secure configuration policies for Windows and Macintosh PC images / virtual desktops.
Create and maintain documentation for configuration and integration of Windows and Macintosh PC Core Device Software / virtual desktops.
Create and maintain documentation for configuration and integration of Windows and Macintosh PC Core Images / virtual desktops and Core Device Software.
Prepare Core Images packages for automated deployment to Windows and Macintosh PCs via SCCM / MEM / JAMF.
Support mobile device management policies via Microsoft Intune.
Test Core Images packages for proper functionality prior to production deployment.
Deploy Core Image packages to target PCs using ring deployment practices.
Resolve all Incident and Service Requests placed in assigned ServiceNow queues.
