Production Support Engineer
  • USA ,
  • Contract to Hire
6 D ago
5+ Years
9
Job Description
    5+ Years Excellent problem-solving skills to troubleshoot and resolve live critical issues independently Development experience (Java or Python, SQL) OR Production Support Basic Degree in Engineering or Computing related Weekend and after-hours support, on a rotating schedule, is required

Desired Candidate Profile
  • Excellent problem-solving skills to troubleshoot and resolve live critical issues independently
  • Experience in developing and troubleshooting/debugging complex multi-tier applications
  • Experience with Operating Systems: Unix/Linux OS, Schell Scripting, TCP/IP Networking
  • Experience with Secure Computing: TLS and Cryptographic Tools
  • Experience with Databases and SQL: SQL/Stored Procs and Oracle
  • Experience with Programming Languages: Java, Python, Perl, Javascript.
  • Experience with Batch Frameworks: Control-M, Spring Batch, Autosys, Apache AirFlow
  • Experience with Monitoring/Alerting Tools (Splunk, Signal FX, Nagios)
  • Triage and troubleshoot issues for PayPal Financial Products & Experiences (FPX) products and applications on the live site.
  • 2nd level support for live site production issues. Provide initial triage and response to unknown issues/incidents, and identifying
  • Identify exposures and mitigation plans ranging from making customers whole to working up stream to ID root cause drivers of solutions through product and process enhancements.
  • Prioritize solutions based on impact to the customer and PayPal business. When needed, develop, and implement immediate sto Product Development team resources to develop long term solutions.
  • Work with product development teams and various vendors, business groups to prioritize, identify and develop solutions
  • Work with Site Operation and command center teams to address sites issues.
  • Independent problem-solving skills to troubleshoot and resolve live critical issues.

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