5+ Years
Excellent problem-solving skills to troubleshoot and resolve live
critical issues independently
Development experience (Java or Python, SQL) OR
Production Support
Basic Degree in Engineering or Computing related
Weekend and after-hours support, on a rotating schedule, is required
Desired Candidate Profile
Excellent problem-solving skills to troubleshoot and resolve live critical issues independently
Experience in developing and troubleshooting/debugging complex multi-tier applications
Experience with Operating Systems: Unix/Linux OS, Schell Scripting, TCP/IP Networking
Experience with Secure Computing: TLS and Cryptographic Tools
Experience with Databases and SQL: SQL/Stored Procs and Oracle
Experience with Programming Languages: Java, Python, Perl, Javascript.
Experience with Batch Frameworks: Control-M, Spring Batch, Autosys, Apache AirFlow
Experience with Monitoring/Alerting Tools (Splunk, Signal FX, Nagios)
Triage and troubleshoot issues for PayPal Financial Products & Experiences (FPX) products and applications on the live site.
2nd level support for live site production issues. Provide initial triage and response to unknown issues/incidents, and identifying
Identify exposures and mitigation plans ranging from making customers whole to working up stream to ID root cause drivers of solutions through product and process enhancements.
Prioritize solutions based on impact to the customer and PayPal business. When needed, develop, and implement immediate sto Product Development team resources to develop long term solutions.
Work with product development teams and various vendors, business groups to prioritize, identify and develop solutions
Work with Site Operation and command center teams to address sites issues.
Independent problem-solving skills to troubleshoot and resolve live critical issues.
